PILOTS
Communication
Communicates through appropriate means in normal and non-normal situations.
– Ensures that the recipient is ready and able to receive the information; – Shares appropriate information; – Selects appropriately what, when, how, and with whom to communicate; – Conveys messages clearly, accurately, and concisely; – Confirms that the recipient correctly understands important information; – Listens actively and demonstrates understanding when receiving information; – Asks relevant and effective questions; – Communicates in order to resolve deviations identified through monitoring; – Adheres to standard radiotelephony phraseology and procedures; – Accurately reads, interprets, drafts, and responds to data link messages in English; – Correctly uses and interprets non-verbal communication.
Doc 9995 - Manual of Evidence-Based Training (2013)
Competency
Competency Description
Communication
Demonstrates effective oral, non- verbal and written communications, in normal and non- normal situations.
Ensures the recipient is ready and able to receive the information Selects appropriately what, when, how and with whom to communicate Conveys messages clearly, accurately and concisely Confirms that the recipient correctly understands important information Listens actively and demonstrates understanding when receiving information Asks relevant and effective questions Adheres to standard radiotelephone phraseology and procedures Accurately reads and interprets required company and flight documentation Accurately reads, interprets, constructs and responds to datalink messages in English Completes accurate reports as required by operating procedures Correctly interprets non-verbal communication Uses eye contact, body movement and gestures that are consistent with and support verbal messages
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Behavioural indicator
Rules for Aircrew (Aug. 2023)
PILOTS
PILOTS

Communication

Observable Behaviours

Observable Behaviour Description Guideline Examples 2.1 Determines that the recipient is ready and able to receive information Key: determines Focus: recipient ready Pay attention to whether the receiver is currently blocked by other activities (e.g. writes aeroplane log, fuel check, radio message) 2.2 Selects appropriately what, when, how, and with whom to communicate Key: selects Focus: appropriately In critical phases of the flight, only flight - relevant communication - (conve rsations about the new car are okay in cruise flight, but not in takeoff roll) 2.3 Conveys messages clearly, accurately, and concisely Key: conveys Focus: lean communication • Don't ramble, meander • Getting to the point • Clear pronunciation 2.4 Confirms that the recipient demonstrates understanding of important information Key: confirms Focus: external understanding • In case of doubt, ask again • Have essential information repeated (e.g. NITS) 2.5 Listens actively and demonstrates understanding when receiving information Key: actively, demonstrates Focus: internal understanding • Eye contact • Posture / Devotion • Listens Patiently • Signal understanding (nod of the head) • Stop other distracting actions, don't multitask (e.g. don't se arch/read the EFB while the other person is briefing) 2.6 Asks relevant and effective questions Key: asks Focus: relevant, effective • Asks situational/ topic - related questions • Uses appropriate questioning style (e.g. open, closed) • No leading or loaded questions 2.7 Uses appropriate escalation in communication to resolve identified deviations Key: uses Focus: in case of deviations • Increases volume, clarity, persistence • Chat, Communicate, Call - Out, Command • The higher the security risk, the h igher the escalation level • In the event of deviation from the agreed course of action or the course of action specified in accordance with the SOP 2.8 Uses and interprets non verbal communication in a manner appropriate to the organizational and social culture Key: uses and interprets Focus: non - verbal • Friendliness, openness, affection • Eye contact, speech tone, facial expressions • Sensitivity to cultural differences • Detects stress signals or fatigue in non - verbal communicat ion 2.9 Adheres to standard radiotelephone phraseology and procedures Key: adheres Focus: ATC • Callsign is spoken clearly and completely • Numbers spoken according to radio telephony • "MAYDAY" at the correct time, no "declare emergency" 2.10 Accurately reads, interprets, constructs, and responds to datalink messages in English Key: N/A Focus: datalink • Correctly interprets ATC request "Set max. Uplink Delay" • Correct understanding of conditional messages, “climb by or at” “when can we expect ”
Communication
Communicates through appropriate means in normal and non-normal situations.
– Ensures that the recipient is ready and able to receive the information; – Shares appropriate information; – Selects appropriately what, when, how, and with whom to communicate; – Conveys messages clearly, accurately, and concisely; – Confirms that the recipient correctly understands important information; – Listens actively and demonstrates understanding when receiving information; – Asks relevant and effective questions; – Communicates in order to resolve deviations identified through monitoring; – Adheres to standard radiotelephony phraseology and procedures; – Accurately reads, interprets, drafts, and responds to data link messages in English; – Correctly uses and interprets non-verbal communication.
Doc 9995 - Manual of Evidence- Based Training (2013)
Competency
Competency Description
Communication
Demonstrates effective oral, non- verbal and written communications, in normal and non- normal situations.
Ensures the recipient is ready and able to receive the information Selects appropriately what, when, how and with whom to communicate Conveys messages clearly, accurately and concisely Confirms that the recipient correctly understands important information Listens actively and demonstrates understanding when receiving information Asks relevant and effective questions Adheres to standard radiotelephone phraseology and procedures Accurately reads and interprets required company and flight documentation Accurately reads, interprets, constructs and responds to datalink messages in English Completes accurate reports as required by operating procedures Correctly interprets non-verbal communication Uses eye contact, body movement and gestures that are consistent with and support verbal messages
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Behavioural indicator
PILOTS